DSM PHILOSOPHY

Quality, Service & Price (QSP )

In today's exceedingly ambitious marketplace, a business that endeavors to sustain
customer satisfaction must be on the cutting edge in regard to all facets of commerce. DSM is setting precedent in the arena of quality, service, and price with what has come to be known as the QSP Principle. This doctrine embodies the mission:

"Quality product's delivered on time at a reasonable price"

Support

All suppliers that operate with DSM have the unique distinction of being a member of the Quality Coalition. All affiliates of this partnership make a pledge to produce the very best
products under stringent specifications.

Future

With industry galloping at break-neck speed into the 21st
century, there is no longer the static philosophy of
business-as-usual. Revolutionary business topics are
emerging daily. Whether it's production parts, packaging trends, pricing issues or environmental concerns, DSM is
taking the future seriously.

Currently, we recycle nearly all of our production scrap. Over 90% of our material is recycled. This is facilitated by the "adhesive freelamination process we utilize. Also, we plan to implement a recycling system encompassing our entire
network of vendors and customers. We believe that being "environmentally friendly" is just good business.

Another part of our commitment to the future is anticipating changing needs in the industry. These changes often require alternatives to current solutions. At DSM, we will do whatever it takes to remain a leader in the industry.

Focus
A business that
attempts to be
everything to
everyone often
accomplishes nothing for anyone. We
concentrate on our fundamental business objective - to generate exceptional products. Therefore, DSM
laminates - period.

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